Shipping Information

1. Order Processing Time

  • All orders will be processed within 1-3 business days (excluding weekends and holidays).
  • Digital products (such as crochet patterns) will be delivered automatically via download link after payment confirmation.
  • Orders involving custom-made products or bulk purchases may require additional processing time, and we will notify you accordingly.

2. Global Shipping & Fees

🌍 We offer worldwide shipping. The shipping fees are as follows:

✅ Free Shipping for Orders Over $39 USD

  • Available for all countries and regions

💰 Shipping Fees for Orders Under $39 USD

  • Most countries and regions: $3.99 USD
  • Specific regions (Latin America, Argentina, Bolivia, Brazil，Colombia, Mexico, Chile ): $5.99 USD

📌 Note:

  • Shipping fees will be automatically calculated at checkout based on your order total.
  • All orders over $39 USD qualify for free shipping worldwide!

3. Estimated Delivery Time

  • All destinations: Estimated delivery time is 7-10 business days (from the date of shipment).
  • Order processing time of 1-3 business days is not included in the delivery timeframe.
  • Delivery may experience delays during peak seasons (e.g., Black Friday, Christmas, Lunar New Year) or due to unforeseen circumstances such as customs clearance or global disruptions.

4. Order Tracking

  • All orders include a tracking number, which will be provided via email once your order has shipped.
  • You can track your package using the provided tracking number on the shipping carrier’s website.
  • If your package does not arrive within the estimated timeframe, please contact us, and we will assist in tracking the shipment.

5. Customs & Import Duties

  • Some countries may charge customs duties or import taxes, which are the responsibility of the buyer. Please refer to your local customs regulations for details.
  • We strive to ensure smooth customs clearance, but some shipments may require additional processing time due to varying customs policies.

6. Returns & Refunds Policy

  • If a package is lost during transit, we will work with the shipping carrier to resolve the issue and may offer a replacement or refund as needed.
  • If the shipping address provided by the buyer is incorrect and the package is undeliverable, the buyer will be responsible for the cost of re-shipping.
  • For more details, please refer to our [Returns & Refunds Policy].

7. Contact Us

📩 If you have any questions regarding shipping or your order, please reach out to us at hello@woolystore.com, and we will get back to you as soon as possible.